If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
This is a pivotal moment for our mortgage business as we look to leverage cutting edge technology to build a best in class, multichannel mortgage business.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced professional to join our team in the role of Head of Mortgages
In this role you will:
* Have oversight of the Direct Mortgage leadership team, providing for the needs of our customers with their mortgage and protection requirements, spanning across a total headcount of circa 750 FTE.
* Lead the mortgage business through a period of exciting transformation, with a significant investment being made into the introduction of automation and enhanced digital journeys
* Demonstrate the ability to be agile, both in you and your team’s approach
* Work closely alongside product teams, with the goal of becoming a market leading mortgage provider in the UK, including leveraging the significant opportunity brought with the recent launch of the Premier mortgage products
* Have accountability for compliance and sales quality, working collaboratively with the Lead Capability Managers to ensure learnings from Capability Framework are embedded across the teams
* Deliver upon quantitative and qualitative key performance indicators, in line with the bank’s mortgage strategies and regulatory requirements (i.e. scorecard)
* Provide customer-focused inspirational leadership across the business, ensuring the highest level of customer service is achieved
* Create an environment of managed empowerment, by creating a culture of commitment and collaboration, accelerated decision-making, shared purpose, experimentation, and an atmosphere of empowerment and trust
To be successful in this role you should meet the following requirements:
* Large Scale Transformation experience
* Experience of scale leadership and setting strategic direction
* Use of own initiative with the ability to focus on the important details to deliver a high-quality professional service. Be innovative with a clear vision
* Problem solving and Decision-making skills, with a desire to do things better, setting and striving for stretching goals
* Excellent communication skills
* Experience of working within mortgages is preferred but not essential
* A level 3 qualification (or equivalent) in regulated mortgage advice – typically CII CF1 and CF6 is preferred, but not essential
This role can be based in Leeds or Hamilton.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500