Overview
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing end-to-end IT services and solutions worldwide. Our mission is to deliver reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a Junior Application Support Consultant to join our team in the UK!
What we can give you
* 37.5-hour working week with flexible working options, giving you work/life balance
* 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
* Hybrid working in Rushden, 2 days in the office
* Full training provided as part of a robust induction process, including continual development with our NorthStar online learning platform which has over 80,000 courses available
* Employee Referral Scheme
* Flexible benefits package that aims to offer something for everyone
* GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics
* 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
* 1-day paid leave to participate in local volunteering projects
* Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
* Private medical cover from day 1
* Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
Role Purpose
An opportunity to join an experienced support and development team as a junior consultant to support and further develop our customer’s website. Training will be provided and experience gained over time; we are primarily looking for a self-motivated individual who already has a background in IT and is ready to learn and develop new skills.
What to expect
* Develop and support the website and associated applications.
* Assist the Team Leader in future projects through the full project life cycle (specification, development, system testing, implementation and ongoing support)
* Provide technical support to the customer and attend daily Scrum/Teams meetings
* Participate in out-of-hours support for deployments and other business-critical events
* Act as an ambassador for IT by balancing customer satisfaction and efficiency
* Create value by enabling customers in their daily work, owning incidents and IT requests, resolving and communicating in a timely manner
* Assist with customer-friendly, clear communication and timely feedback to the originator of outstanding incidents or requests. Manage escalations of customer issues, working closely with other services teams as required
* Demonstrate the ability to monitor and prioritise workloads; overcome obstacles to achieve goals, both independently and as part of a team
* Provide remote support using remote access tools and clear verbal/written communication
* Self-training on current development and programming methodologies while supporting existing systems
What we expect from you
* Strong customer focus and commitment to delivering exceptional service and value
* Experience using IT Service Management toolsets to handle customer tickets effectively
* ITIL knowledge related to IT Service Operations (Incident Management) is advantageous
Required Technical Skills
* .NET development in C# using Visual Studio and GitHub
* SQL Server knowledge including stored procedures and indexing
Desirable Technical Skills
* SOLR knowledge
* Linux skills
* Experience in a support and development role
* Exposure to app development on iOS and Android
Next steps
If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.
What to do next
If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!
As a business, we offer an Employee Referral Programme. If you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
Contact
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com
Equal opportunity
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion or belief, relationship status, and family status.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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