Salary: £31,537 - £33,699
Hours per week: 37 hours
Interview date: Monday 9 March 2026
Housing - Delivering Vital Community Services
TheHousing IncomeTeam delivers day-to-day operational resources, financial control, business planning, income management, and performance management for the landlord service. The teamis responsible formaximisingincome from rent, service charges, insurance, and rechargeable works.
Your role will focus on arrears prevention but, wherenecessary,take action to recoverthe debtin accordance withthe department policy and represent the Council inpossessionproceedings at the County Court. You will offer advice to help increase customers’ ability to repay outstanding debts, and tomonitorrepayment agreements, helping them to sustain their tenancy.There will be opportunities to be involved in project work alongside the Financial Inclusion Officer and Income Manager.
We are looking for a candidate who can negotiate andcommunicate,with diplomacy and tact.Experience in managing rent arrears, working in a debt recovery function, or within a housing management setting is essential.You will also understand welfare benefits and current social housing policy and be a team player who candemonstrateexcellence in customer service.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos.That’swhy we focus on getting the things that matter to our people right.
Explore more benefits here!
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
Please download and read the role description and person specification carefully before you apply as well as Our Identity.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity,trustand respect which is underpinned by our vision and Our Identity framework.
For more details, contact Jamie Peters, Housing Income Manager, via email here.
This role may be subject to certain successful security checks; please see the role description for more information.
We arefirmly committedto safeguarding and promoting the welfare of children, youngpeopleand vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Readour statement of commitment to equality and inclusion.
Disability Confident Employer
Application process
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