Housing Repairs Scheduler Planner Islington Contract £20.55 per hour Our client is looking for an experienced Housing Repairs Scheduler Planner To manage the services delivered by the Housing Direct Repairs Services section, delivering an efficient, effective and responsive customer focused service and to deliver continued learning and improvements from Customer Satisfaction feedback We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk To manage the services delivered by the Housing Direct Repairs Services section, delivering an efficient, effective and responsive customer focused service and to deliver continued learning and improvements from Customer Satisfaction feedback 1 Knowledge of the main issues affecting social housing 2 Minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems 3 Experience of dealing with all aspects of building maintenance / repairs in a busy environment 4 Experience of processing customers’ repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines. 5 Ability to problem solve and diagnose repairs accurately. 6 Excellent Customer Care & communication skill, experience of working with members of the public, the ability to handle difficult situations in an open and honest manner and liaise wit...