What's involved with this role: Job Title: Call Centre Operator Ref: E Devon 5273579 Pay rate: £14.17 per hour PAYE Role length: Anticipated 5 - 6 months Working arrangements: Part time hours and office based The role: We are seeking a committed and customer-focused Call Centre Operator to join the Home Safeguard team to handle a high volume of calls. You’ll be working as part of a dedicated service, delivering professional and effective responses to emergency alarm calls, out of hours and general enquiries from service users. This role involves working to staff the Control Room on a rotating shift pattern which is as follows and covers approximately 25.375 hours per week: Week 1: Mon, Tues, Sat & Sun – early shift 7.00 – 15.00 Week 2: Wed, Thurs, Friday – early shift 7.00 – 15.00 Week 3: Mon, Tues, Sat & Sun – late shift 15.00 – 22.30 Week 4: Wed, Thurs, Friday – late shift 15.00 – 22.30 Key Responsibilities: Respond promptly and compassionately to emergency and routine calls from service users in line with policies and procedures Contact emergency services, healthcare professionals where necessary Handle Out of Hours calls Accurately log all calls, actions, and outcomes on internal systems Perform administrative tasks and support other Housing Services when required Monitor lone workers and GPS devices, providing location information where available Book installations, equipment checks, and report technical faults Clean, programme and prepare telecare equipment in accordance with manufacturers’ guidelines Maintain data integrity and confidentiality at all times Build and maintain knowledge of telecare technologies, attending relevant training and meetings What the client is looking for: Proficient IT skills and a good knowledge of Microsoft Office Excellent data entry skills Ability to be calm under pressure when dealing with high volume of telephone calls often of a sensitive or critical nature Ability to deal with and have a caring attitude to support the general public and vulnerable adults Ability to use initiative when making life critical decisions Ability to react and prioritise information from a variety of different sources Excellent communication skills adapting to your audience accordingly Excellent customer service skills and ability to understand who your customers are and what matters to them How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.