Host / Hostess ***Luxury hotel***
Incredible benefits
We are seeking an experienced Host / Hostess to join our team. The ideal candidate will have prior experience in a similar role, possess a warm and approachable personality, and demonstrate excellent attention to detail. A committed team player who is personable with guests, this individual will play an important role in delivering an exceptional guest experience.This is a full-time role and will be reporting into the Food & Beverage Manager.
Location: The Chesterfield Mayfair, London
Employment Type: Full-time
Working Pattern: 4 on 4 off
Salary: £25,397 per annum + service charge
The Red Carnation Hotel Collection is proud to be recognised
as an industry leader in hospitality and people development. We were named Best
Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of
the Year award for 2024. We are especially proud of our dedication to
developing our people, having received the Princess Royal Training Award three
times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple
accolades including Top Employer in the United Kingdom for both 2024 and 2025,
a certification of our outstanding employee conditions and commitment to
workplace excellence and Sustainable Business (2023) at The Cateys.
The Chesterfield Mayfair Hotel, part of Red Carnation
Hotels, is a four-star boutique hotel in the heart of exclusive Mayfair. Some
of its features include 107 bedrooms as well as seven different event spaces, a
Butler’s Restaurant, a Terrace Bar, Stanley’s Rooftop Bar, and a Conservatory,
where we offer our guests a welcoming, friendly atmosphere and exquisite food
and drink.
Key
Responsibilities of a Host / Hostess:
* Greet guests with a friendly
smile, providing accurate wait times and escorting them to the dining areas.
* Answer telephone calls and email
inquiries in accordance with company standards.
* Promote and upsell all Food &
Beverage outlets to guests.
* Complete administrative tasks as
needed.
What are we looking for?
* Previous experience in a similar
role, ideally within a luxury or fine dining environment.
* A genuine smile, excellent
communication skills, and a professional, approachable demeaner.
* Strong attention to detail and
ability to multitask.
* A team player who can also work
independently when needed.
What’s in it for you?
* Holiday
allowance starting at 20 days and increasing with length of service up to
27 days + 8 bank holidays.
* Excellent
service charge added to your salary every month.
* Professional,
award-winning learning and development opportunities from day one.
* Fantastic
recommend a friend and family bonus scheme worth up to £600.
* Enhanced
paid maternity leave & paternity leave.
* 50%
off on food and 25% off on beverages in any Red Carnation Hotels F&B
outlets.
* Discounted
accommodation rates at Red Carnation Hotels worldwide.
* Two
paid volunteering days each year, because we care about our community.
* Access to immediate Employee Assistance Programme, because we care about
our employees.
* Vibrant
hotel recognition events every month and hotel-based incentives (Employee
of the Month / Manager of the Quarter).
* Social
and team building events per hotel.
* Global
Employee Appreciation Party, where we get to celebrate our incredible
teams.
* Free
meals on duty.
* Complimentary
uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities
Employer. We celebrate diversity and are committed to creating an inclusive
environment for all employees.
We electronically scan and store a copy of your
passport/visa and/or ID card to gain a clear indication of the authenticity of
the document and establish the ‘Right to Work’ in the UK.