Customer and Trading Manager - Small Supermarket
Join to apply for the Customer and Trading Manager - Small Supermarket role at Sainsbury's.
Overview
Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. This role is hands-on, with responsibility for product availability, safety standards and delivering seamless daily operations, helping make work rewarding for colleagues and delivering a next-level shopping experience for customers.
What you’ll be doing
* Working closely with a small team of managers to ensure the store runs like clockwork every day.
* Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
* Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
* People management, including performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* Providing support across a network of stores as needed to assist other stores.
What makes a great Customer & Trading Manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Delivers brilliant customer service and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Experience managing disciplinary, performance or other employee relations issues.
* Leads operations and is comfortable operating independently in the absence of more senior management.
Essential Criteria
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience leading a team in a fast-paced, customer-facing environment, with ability to motivate others, drive performance and keep operations running smoothly.
* Operational leadership skills and responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction or colleague engagement).
* Experience managing employee relations issues, including performance and absence management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. We offer a great range of benefits for our managers, including:
* Discount card – 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. Increases to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
* An annual bonus scheme based on our performance and yours.
* Free food and hot drinks provided for Colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – employer contribution matching 4-7.5%.
* Sainsbury’s share scheme – potential to build up an investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – connect with peers to help fulfil your potential.
* Cycle to Work scheme – hire a bike and equipment with tax and NI savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop
We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We may offer enhanced discretionary leave for families and support for carers, along with resources to help colleagues understand and support their role and team. Our internal networks promote true representation and remove barriers. We provide development opportunities, mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here. If you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
Role details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Retail
Note: This description focuses on the Customer and Trading Manager role and does not include unrelated postings.
#J-18808-Ljbffr