Colleague Centre Administrator
Reporting Line: Head of Colleague Centre
Location: Newton Le Willows
About Us:
The Kingdom Group delivers service solutions with care in the specialist areas of security, cleaning, recruitment and training. With £300m+ in revenue and a talented team of over 11,500 colleagues each service is a specialist in its field but benefits from shared values, systems and central support. This gives our customers flexible, integrated solutions while keeping service quality high and relationships close. Kingdom Academy, trains and empowers our colleagues and customers alike. Our National Support and Command Centre is based in Merseyside, with regional offices in Edinburgh, Glasgow, Birmingham, London, and Belfast, combining national reach with a personal touch to support our clients across more than 5,000 sites. Internationally, we're making our mark with an expanding presence in India.
We are building a people-powered, united group that puts people at the heart of everything we do.
Who we are looking for:
As part of our commitment to providing exceptional colleague and welfare support, we strive to offer the highest quality of guidance and assistance across all Kingdom Group companies. In this role, you will serve as an invaluable resource to managers, offering expert advice, coaching, and support on all matters related to Kingdom colleagues. You will collaborate closely with managers to ensure that the Company remains fully compliant with all relevant legislation, providing guidance on best practices and helping to develop effective people processes that
support our overall business goals. With your expertise and guidance, we will continue to provide a safe, supportive, and productive workplace for all our colleagues.
Candidate Match:
Experience/Qualifications/Licenses
(holding or working towards is a distinct advantage)
· Minimum 1 year in a similar role
· Full five-year checkable employment history including a minimum of 2 work references, a personal credit check and right to work in the UK
· CIPD Level 3 or working towards
· CIPD Level 5 or working towards a distinct advantage
Live Our Culture
· Aligned to our CARE values.
· Thrives working in a fast-paced, service-led, entrepreneurial environment
· Confident to change the status quo and look for better ways of working with a can-do approach.
· Takes ownership and accountability to follow through tasks
· Champions consistency, process compliance and communication.
· A confident brand ambassador, passionate about delivering service with care
Skills
· Proficient in the use of Microsoft packages including excel and word. Working knowledge of other HR management systems would be an advantage.
· Communicate effectively with team colleagues and partner with key stakeholders.
· Work effectively in a challenging environment & comfortable with change.
· Strong organisation, planning and time management skills with high diligence and an ability to plan and prioritise to meet timescales and deadlines.
· An adaptive person who can hit the ground running and motivated to drive their own personal development and willing to develop new skills and undertake responsibility.
· A collaborator as well as working independently with a focus on sharing best practice.
· Interpret and support the future critical and high priority needs of the business.
· Commitment to equality and diversity and a good understanding of its practical implementation in the role
Role Responsibilities:
Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added
Administration
· General colleague related queries
· End to end Maternity and Paternity
· Absence and sickness management
· Maintaining accurate employee records
· Handle essential HR administration tasks
· Supporting the onboarding and offboarding process
· Coordinate and process changes to employment terms,
· Track probation periods and organise reviews.
· Respond to reference requests
· Support Employee engagement projects
· General Ad-hoc requests from managers and leadership teams
· Support for the Colleague Centre Advisors and Head of Centre
COMPLIANCE
· Support relevant statutory compliance and other regulations.
· Working knowledge of up to date employment legislation
General
· To actively promote equality and diversity in all aspects of work with and for the centre.
· To take responsibility for own professional development and participate in relevant internal and external activities.
· To perform the above duties in a confidential and sensitive manner.