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Client services manager

Bedford
Pe Global
Client services manager
Posted: 12h ago
Offer description

PE Global are currently recruiting for a Senior Scientific Engagement and Program Manager with experience in the pharma industry, for a contract role with a leading multinational Pharma client – remote within the UK.

Working closely with the Group and Team Leads, this role acts as a partner for colleagues for an assigned projects/programs/brand and/or TA. This role leads the development, execution, and management of assigned scientific engagements, ensuring alignment with the colleagues’ objectives.


Job Responsibilities

* Main POC for assigned programs/projects/brand/TA/Publication Plan
* Responsible for leading the end-to-end delivery of the designated deliverables including but not limited to congresses, symposia, advisory boards, platforms and medical education events within assigned brand and/or TA from briefing through to completion
* Working in collaboration with the Group and Team Leads, acts as stakeholder relationship manager for assigned TA and/or brand
* Leads colleague meetings, as appropriate
* Communicates clearly and frequently
* Provides proactive recommendations on scientific engagements in clear, succinct, compelling manner
* Ensures timely, accurate documentation and correspondence
* Responsible for keeping Group and Team Leads briefed on assigned activities
* Successfully serves as point of authority and/or source of advice for assigned colleague(s)
* Evaluates individual projects against brief
* Maintains accurate and current files/reports
* Responsible for reconciling projects at regular intervals
* Keeps accurate record of time spent on billable work via timesheets and recoverability targets
* Working with the Scientific Engagement and Program Manager(s)/Specialists, provides Group Leads with accurate forecasting of assigned activities
* Ensure tracking and evaluation of standard metrics
* Assists with budgets planning and forecasting for assigned brand within a franchise/TA or group of aligned TAs
* Maintains accurate and current files/reports
* Accurate reconciliation of projects at designated milestones
* Responsible for reconciling projects at regular intervals
* Keeps accurate record of time spent on via timesheets and recoverability targets
* Leads a deliverable-assigned, brand/TA-specific, MKS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications
* Sets clear direction and priorities; mentors and coaches staff for improved performance
* Promote Best Practice Sharing and Innovation across MKSteams.
* Supports the delivery of new approaches for Medical Communication deliverables - e.g. virtual and on-line
* Responsible for adherence to associated compliance related activities and approvals (with internal colleagues taking accountability for compliance).
* Conveys credibility and maintains positive, professional image both internally and externally
* Demonstrates ability and willingness to assume a leadership/mentor role within the team
* Leads a deliverable-assigned, brand/TA-specific, MKS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications
* Promote Best Practice Sharing and Innovation across MKS teams.
* Supports the delivery of new approaches for Medical Communication deliverables - e.g. virtual and on-line
* Responsible for adherence to associated compliance related activities and approvals (with internal colleagues taking accountability for compliance).
* Conveys credibility and maintains positive, professional image both internally and externally
* Demonstrates ability and willingness to assume a leadership/mentor role within the team.


Requirements

* University degree level / Graduate degree, ideally in science. Additional further education desirable.
* 2 to 5 years’ experience of working with Medical Communications for either an agency or from within the pharmaceutical industry.
* Track record in leading the delivery of scientific engagements.
* High level of experience in digital solutions and innovation.
* Significant openness to piloting new ideas.
* Experience in cross cultural work environment.
* Ability to co-lead project teams of moderate complexity; strong teamwork and collaboration skills
* Action oriented – Excellent organization skills, ensuring delivery to target and expectations.
* Business acumen – Understands business strategy and polices can relate assigned activities to it.
* Comfort around higher management – Covering Internal and external colleagues.
* Directing others – Ensuring a consistent stream of communication to ensure maximum efficiency.
* Developing project team - Experience in the project-level management and mentorship of other staff (e.g. Project Specialists, Scientific Writers, etc.) required.
* Ability to effectively manage meetings to successful outcomes.
* Extensive knowledge of pharmaceutical/healthcare industry.
* Ability to build deep knowledge of at least one therapy area.
* Strong at managing relationships at all levels. Can handle difficult situations and is diplomatic.
* Strong oral communication and interpersonal skills.
* Excellent written skills, including experience delivering scientific content.


Interested candidates should submit an updated CV.

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

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