Pay: From £23,000.00 per year Job Description: 9-Month Fixed Term Contract Backshift | 4 on 4 off | 11:00am - 9:30pm £13.30 per hour | 32.25 hours per week Join a Team That Keeps Homes Warm At Saltire Facilities Management, we don't just answer calls - we help keep over 120,000 homes safe, warm and running smoothly. As one of the UK's largest independent providers of maintenance, repair and installation services for domestic heating systems, we work with public sector organisations and private homeowners to deliver essential property services. From renewables and gas services to electrical works, we're supporting the UK's move toward lower-carbon housing - and we're growing. To support this continued growth, we're looking for confident, customer-focused individuals to join us on a 9-month fixed term contract within our busy contact centre team. This is a fantastic opportunity to gain experience in a well-established, supportive organisation - with the potential to open doors for future opportunities. The Role As a Customer Service Advisor, you'll be the first point of contact for tenants and homeowners needing assistance with heating, electrical and property services. Working in a fast-paced contact centre environment, you'll : Handle inbound calls, emails and live chat queries Schedule and re-arrange engineer appointments Provide clear, reassuring support to customers Update internal and client systems accurately Liaise with engineers and internal teams to resolve issues Work to service level agreements and quality standards You'll be speaking to customers who may be without heating or hot water - so empathy, efficiency and clear communication are key. What We're Looking For We're less focused on industry experience and more interested in attitude and capability. You'll thrive in this role if you have: Previous customer service or contact centre experience Excellent communication skills and a calm, professional manner Strong problem-solving skills and attention to detail