QA Manager – Digital & eCommerce Brighton & Hove | Hybrid Are you a QA leader who enjoys building quality processes from the ground up rather than just running tests? Our client, a well-established and growing organisation within the retail and eCommerce sector, is looking for an experienced QA Manager to establish and lead quality assurance practices across their digital platforms. This is a newly created role within a growing digital team, offering the opportunity to shape the entire QA function. The successful candidate will be responsible for defining the QA strategy, introducing structured testing frameworks, and ensuring high-quality delivery across multiple digital platforms. Working closely with product, project and development teams, the QA Manager will play a key role in embedding a quality-first mindset and ensuring that releases are reliable, well-tested and ready for production. Key Responsibilities Define and implement the QA and testing strategy for the organisation’s digital platforms Establish QA governance, standards and testing processes across the development lifecycle Develop and manage structured test plans, scenarios and release processes Lead and coordinate testing across multiple digital projects and releases Implement quality metrics and reporting to monitor release stability and defect trends Introduce and develop automated testing frameworks where appropriate Lead User Acceptance Testing (UAT) with internal stakeholders Promote best practices and champion quality across the digital team Key Experience Previous experience as a QA Manager, QA Lead or Test Manager within a digital or eCommerce environment Strong understanding of software testing methodologies including functional, regression, integration and UAT testing Experience implementing QA frameworks, testing processes and governance Experience working within Agile development environments Strong stakeholder management and collaboration skills Experience supporting complex digital platforms or eCommerce ecosystems Desirable Experience with platforms such as Magento/ Adobe Commerce, Umbraco Commerce or WordPress Experience introducing test automation frameworks Background in retail, lifestyle or consumer-focused brands What Makes This Role Interesting Opportunity to build and shape the QA function from the ground up Work within a growing digital team supporting key eCommerce platforms High visibility role influencing quality across the entire digital delivery lifecycle Hybrid working with offices based in Brighton If you are a QA professional who enjoys creating structure, improving delivery quality and driving best practices across digital teams, this could be a great opportunity to make a real impact.