Customer Service / Administrator Location: Harrow, HA3 | Salary: £28,000 | Permanent, Full-Time Brook Street is seeking a Customer Service / Administrator to join our client's growing team. This role is perfect for someone who thrives in a busy environment, delivers excellent customer service, and ideally has a technical or repairs background. Key Responsibilities: Handle inbound/outbound calls and emails Book and schedule jobs for engineers Monitor engineer performance and follow up on tasks Raise PO's, invoices, and run reports Manage compliance, diaries, and CRM tasks Escalate issues and follow complaints process Participate in on-call rota (1 week in 7) and one Saturday in seven Requirements: Microsoft 365 proficiency (essential) 1 year customer service experience Confident, proactive, and customer-focused Experience in repairs planning, diary management, and customer communications Working Hours: Oct-Mar: Mon-Fri 08:00-18:00 Apr-Sep: Mon-Fri 08:00-17:00 Brook Street NMR is acting as an Employment Agency in relation to this vacancy.