About Tribal
Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
The Role
As a QA Analyst, you will be accountable for the continuous improvement of the quality of Tribal software through various test methodologies, so that customer expectations are surpassed.
Your responsibilities will include:
* Designing and executing manual test cases aligned with product specifications, ensuring functional accuracy and performing non-functional testing (e.g., performance, usability) where required.
* Collaborating on user acceptance criteria, offering insights that align testing outcomes with real-world user expectations and business goals.
* Assessing release readiness, providing clear, risk-based feedback to Scrum Masters and Team Leads, escalating concerns that may impact delivery timelines or product quality.
* Interpreting and applying test plans across workstreams/releases, integrating risk, scope, and priority into story-level test design and execution.
* Focusing on continuous improvement, identifying and implementing best practices that enhance testing efficiency and overall software quality.
* Partnering with developers and business analysts to understand the impact of new features and defect resolutions, ensuring comprehensive test coverage.
* Supporting testing initiatives, engaging with customers in an advisory capacity to validate functionality and gather actionable feedback.
* Incorporating user personas into test design, ensuring that test scenarios reflect authentic usage patterns and deliver meaningful validation.
* Documenting application functionality and configuration to support technical users at institutions and write user guides for end users that clearly demonstrates use cases and workflows as practical guides.
* Using automation frameworks to test Tribal SITS platform components, contributing to scalable and maintainable test automation across relevant product areas.
The skills you’ll bring:
* Educational background in technical, social sciences, or similar subject area.
* Commercial experience in Quality Assurance.
* Passion for career in HE focused Software Development.
It would be great if you had:
* Experience in Test Automation.
* Knowledge of the Higher Education sector.
Benefits
We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. You also have the option to work overseas for up to 8 weeks per year, access E‑Learning opportunities to enhance your skills, Volunteer Days to give back to your community, and access to Achievers, our reward and recognition platform.
We are committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.
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