About The Role
Rough Sleeper and Tenancy Support Officer
Contract: Fixed term until 31 March 2027
Location: Plough Lane
Hours: 37
Salary: HC07 £32,061 to £36,363 per annum
Closing date: 5 February 2026
Introduction
Ready to make an extraordinary impact? Herefordshire Community Wellbeing is actively seeking a dynamic, self‑motivated and professionally confident Rough Sleeper and Tenancy Support Officer to join our welcoming and supportive team. This isn’t just another job; it’s a chance to immerse yourself in a fast‑paced and incredibly rewarding environment.
The Role
* Provide an efficient and effective temporary accommodation service for households where the Council has a duty to accommodate, within the bounds of temporary accommodation legislation under Part VII of the Housing Act 1996 as amended.
* Deliver resettlement advice to homeless households moving into temporary accommodation and support them to move on or relocate when the duty ends, signposting to support agencies as appropriate.
* Follow temporary accommodation policy and procedures and ensure best practice relating to the service.
About You
* Good communicator able to work across the public, private, and faith sectors.
* Passionate about and have a track record of making a difference to vulnerable people.
* Demonstrate a flexible and innovative approach to working.
* Able to grasp a complex working environment and develop cohesive solutions to improve services for people.
* Have knowledge of housing legislation.
To arrange an informal discussion about this role with Nicky Brain, Temporary Accommodation Team Lead, please contact CWrecruitment@herefordshire.gov.uk.
We Offer
* Competitive salary: £32,061 to £36,363
* Enrolment in the Local Government Pension Scheme (LGPS)
* Clear career progression pathways
* Annual leave: 31 days pro‑rata plus bank holidays (additional 10 days per annum available to purchase)
* Flexible working, including job‑sharing, part‑time, and agile options
* Employee Assistance Programme with 24/7 access
* Professional membership fee payment (based on role requirements)
* Access to a range of retail, leisure, holiday, and health benefits (savings, cashback, discounts)
Why Choose Us?
Herefordshire offers beautiful countryside, world‑class cultural assets, and a thriving food and drink sector. Our Talk Community approach brings together strong and diverse communities, supporting people to help themselves and their local communities. The Council’s ambitious transformation programme aims to deliver an all‑age approach, building brighter futures for all residents.
Commitments and Legal Obligations
* We are committed to a diverse and inclusive work environment reflective of Herefordshire’s communities.
* We provide reasonable adjustments and alternative application methods; contact enquiries@hoopleresourcing.co.uk for details.
* We support the “Disability Confident” scheme, the Armed Forces Covenant, and Herefordshire care leavers.
* All staff, visitors, and volunteers must uphold safeguarding and welfare commitments.
* Selected candidates will undergo a Disclosure and Barring Service check.
How to Apply
Upload an up‑to‑date CV and complete the application form demonstrating your experience, skills, and abilities for the role. For more information or to arrange an informal discussion, contact Nicky Brain, Lead Accommodation Officer, at CWrecruitment@herefordshire.gov.uk. If shortlisted, Hoople Resourcing will contact you via email to schedule an interview.
About The Company
The Council plan outlines how we will contribute to
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