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Working in our stores
Our stores are fast-paced environments where no two days are the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
Eligibility
* You must be above the school-leaver age in your country (School leaving age - GOV.UK)
* If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
* You must have Right to Work eligibility in the UK
What you’ll be doing
* Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps – or providing substitutions when products are out of stock
* Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
* Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
* Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
* Build great knowledge about our products, services and promotions to help provide recommendations
* Working flexibly across the store as required
What makes a great Sainsbury’s Colleague
* Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high-energy environment, often on your own but also thriving as part of a team
* Friendly and welcoming with a genuine enthusiasm for helping customers
* Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks
* Willing to work flexibly and productively to a high standard across the store; fully trained in a variety of skills to learn, develop, and try new things
* Comfortable learning to use new digital tools and technology to do the job brilliantly, and able to move shopping containers up to 15kg
* Attention to detail, keeping the store clean and clutter-free, always aiming to create the best shopping experience for customers
Rewards and benefits
* Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable)
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday
* Free food and hot drinks – provided for Colleagues in all our stores
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave
* Pension – company contribution matching between 4-7.5%
* Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
* Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more
* Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Inclusion and support
An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. Colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help understand and support roles and teams. Our internal networks seek to remove barriers and promote true representation. We offer development opportunities, mentorship, training, and career progression paths. We celebrate diversity through initiatives and events. If you’d like to learn more about our commitment to inclusivity, please explore our resources. If you require reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
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