Job Title: General Manager
Location: Urban Playground, Manchester
Role Description
General Manager of Urban Playground, a premium competitive socialising and entertainment attraction located in Manchester Arndale. You will lead a team of 150+, across F&B and Attractions.
Essential Duties and Responsibilities
* Ensuring high performing operational and financial management of the venue, including F&B and attractions.
* Ensuring efficient customer throughput, maintenance, customer service, experiential and cleanliness standards.
* Recruiting, deploying, motivating and managing a management team of 5 and an operational staff team of 100+.
* Liaising directly with Urban Playground senior management, The Arndale Center, and stakeholders including partners, suppliers, neighbours and the media.
* Providing timely and accurate performance information to UP management, including producing a daily report for each department and for the venue overall.
* Dealing with and documenting staff and customer issues using the correct company procedures.
* Responsibility for management of IT Infrastructure, Booking Systems, Ticketing and POS Systems.
* Ensuring on site Marketing & Communications are within brand parameters.
* Ensuring that Safety and Compliance standards are kept high at all times.
Other Duties and Responsibilities
* Ensure all staff have completed any relevant training.
* Proactively contribute to and suggest ways of improving company processes and procedures.
Skills
Technical
* Strong experience in a General Manager.
* Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
* Experience of managing multi-faceted food and beverage operations.
* Experience directly overseeing Profit & Loss.
* Experience of working to and achieving clear KPIs.
* Excellent understand of general operations and soft facilities management.
* Good understanding of Health & Safety management and statutory compliance obligations.
* Good understanding of HR procedures.
* Good understanding of technology including Microsoft Office.
Personal
* Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
* Behave with discretion, honesty and professional integrity at all times.
* Ability to work independently with strong leadership qualities.
* Excellent attention to detail and organisation.
* Ability to think on your feet and adapt.
* Excellent verbal and written English is required for this role.