Job Description
Multi-Site Manager – Krispy Kreme UK
Location: West Midlands (Birmingham New Street Station, Birmingham Selfridges. Birmingham Bullring. Merry Hill. Merry Hill Box Store, Telford & Solihull)
Reports to: Head of Region
Contract: 40 Hours P/W, Full-time, Permanent
Where Sweet Leadership Meets Serious Impact
We make more than just doughnuts; we create moments of joy that brighten people’s days. Our stores are vibrant, feel-good spaces designed for ease, enjoyment, and connection.
We’re looking for a Multi-Site Manager to keep the smiles (and glaze) flowing across multiple locations within the West Midlands.
If you’re a people focused, experienced manager from retail, hospitality, or QSR, this is your chance to take your career from great… to glazed greatness.
Your Mission
As a Krispy Kreme Multi-Site Manager, you’ll bring energy, structure, and sparkle to every store in your patch. You’ll be the heartbeat of your teams; leading, inspiring, and empowering Shift Leaders and Team Members to deliver an unforgettable customer experience every single day.
* Lead and develop your teams by coaching and motivating them to be their best.
* Drive performance across multiple shops by owning KPIs, profit, and brand standards.
* Deliver commercial results through strong scheduling, cost control, and smart planning.
* Foster a culture where people feel valued, supported, and inspired to grow.
* Champion customer happiness by creating feel good experiences that keep guests coming back for more.
* Ensure every shop looks its best, runs safely, and lives up to the Krispy Kreme brand.
What You’ll Bring
* You’ve led multi-site or high-volume operations before; maybe in coffee, QSR, convenience, or retail and you know how to blend commercial savvy with people leadership.
* A track record of driving sales and profitability across multiple locations or a singular large operation
* A natural ability to motivate, coach, and grow high-performing teams.
* Strong organisational and analytical skills; you know your way around a P&L.
* A passion for outstanding customer experience
* You’ll bring energy, positivity, and resilience; because leading across sites means every day’s a little different.
Why You’ll Love Being a Krispy Kremer
Sweet Rewards
* Competitive salary + performance related bonus
* Pension & life assurance
* Company discounts and perks platform
Perks on Perks
* Free doughnuts while you’re working (and a box to take home for special occasions)
* Hot drinks to fuel your day
* Access to WeCare & Grocery Aid which offers a 24/7 GP service, mental health support, fitness inspiration, and financial wellbeing support for you and your family
Culture That’s Full of Flavour
At Krispy Kreme, we’re a mix of personalities from foodies, gym-goers, gamers, bookworms, and beyond. Whoever you are, you’ll find your fit here. We celebrate individuality, teamwork, and joy… because life’s too short not to smile.
Ready to Roll?
If you’re a dynamic multi-site leader who thrives on people, performance, and positivity, then this is your chance to make your mark with one of the UK’s most loved brands.
Doughnut wait…. apply today!