EPW2
Job Title: Sales Order Processor
Location: Paignton
Hours of Work: Monday - Thursday 8am to 5pm & Friday 8am - 4pm
Job Purpose: To deliver exceptional customer service and order processing support, acting as the first point of contact for internal and external customers. This role ensures customer satisfaction through accurate communication, efficient coordination, and timely delivery of products and services.
Key Accountabilities:
1. Serve as the primary contact for customer enquiries, providing prompt and professional responses
2. Process customer orders accurately and efficiently using the internal CRM system
3. Build and maintain strong relationships with clients and colleagues across departments
4. Ensure customer expectations are met or exceeded in terms of product delivery and service quality
5. Handle challenging situations with professionalism and positivity
6. Continuously develop product knowledge to support technical queries
7. Collaborate with multiple teams to ensure seamless customer service delivery
Role Requirements
8. Proven experience in a fast-paced customer service environment
9. Strong communication skills with a focus on relationship-building
10. High attention to detail and accuracy in order processing
11. Ability to manage customer expectations and resolve issues effectively
12. Experience using CRM systems (preferred but not essential)
13. Eagerness to learn and grow within the role
14. Resilience and a positive attitude when facing challenges
Personal Attributes
15. Friendly, approachable, and professional demeanour
16. Passionate about delivering first-class customer service
17. Proactive and solution-focused mindset
18. Calm under pressure and able to manage competing priorities
19. Team player with a collaborative spirit
20. Self-motivated and committed to continuous improvement