Position Overview
Title: Deputy General Manager of Operations
Employment Type: Full-time- 5 days per week, 48 hours per week
Location: Weybridge, Surrey
Start Date: ASAP
Compensation Package
* Salary: £60,000 per annum
* Management Performance-Linked Bonus
* Additional Departmental Operations & Growth Bonuses
* Comprehensive Benefits Package (ie. Staff Discounts on Accommodation and Restaurants of Group Hotels)
* Private Office: fully equipped office facilities
* Designated Parking Space
The Opportunity
We are a privately held hospitality and retail group, stewarded by family-ownership, with a long-term investment horizon and a strong focus on quality, reputation, and people. As the group continues to strengthen its hotel portfolio, we are seeking a Deputy General Manager of Operations for the day-to-day stewardship of 2-3 four-star hotels.
This role is intended for a senior hotel leader who values continuity, discretion, and operational excellence. It offers the opportunity to work closely with ownership, contribute to strategic decisions, and help shape the future of the group over the long term.
Key Responsibilities
1. Group Operations Leadership
* Participate in the development and implementation of annual, monthly business plan, as well as weekly operational plans for individual hotels.
* Take an active, hands-on role in operations when required to ensure standards and performance are met.
2. Brand, Reputation & Guest Experience
* Contribute to the development and execution of group brand strategy, service standards, and corporate culture.
* Continuously enhance guest experience and protect and elevate brand reputation.
* Drive innovative marketing and brand promotion initiatives.
* Represent the company at industry, social, and networking events.
* Act as a national and international brand ambassador for the group.
3. Talent & Leadership Development
* Develop and implement talent strategies across managed hotels, oversee recruitment, training, and supervise execution,
* Foster a high-performance culture focused on accountability and continuous improvement.
4. Financial Management
* Establish and oversee financial performance of the hotels under management.
* Oversee P&L management, budgeting, forecasting, and cost control.
* Drive EBITDA performance and sustainable revenue growth.
5. Business Growth & Innovation
* Identify and develop new markets, products, and service concepts.
* Lead or support new hotel investments, refurbishments, and expansion projects.
* Drive innovation across operations to enhance competitiveness and profitability.
6. Food, Beverage & Wellness Excellence
* Elevate service standards and accreditation levels across food & beverage and spa operations.
* Work closely with specialist teams to ensure consistent quality and guest satisfaction.
Ideal Candidate Profile
* Current or former General Manager of a four-star (or above) hotel with multi-room experience.
* Minimum five years’ experience in a Hotel General Manager role.
* Experience managing or overseeing high-end or fine-dining restaurants (e.g. three-rosette level or equivalent).
* Undergraduate degree or higher qualifications in Hospitality is preferred.
Preferred Experience
* Direct management experience in five-star hotels and/or Michelin-starred restaurants.
* Proven record of delivering annual hotel profits exceeding £1 million.
* Strong hands-on leadership style combined with innovation, efficiency, and speed of execution. Prior experience as a Hotel Revenue Manager or strong revenue-management expertise