Responsibilities
* To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude
* Assisting with stock control within the warehouse
* Take regular orders and communicate with customers in relation to any delays and shortages
* Ensuring products sold by Dalziel Ltd are delivered on time to customers.
* Customer requirements and monitoring of the performance
* Upsell products, promotions and take regular orders
* Process delivery paperwork and any purchasing duties required
* Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
* To integrate, support and participate in the Food Safety Culture
* To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
* Respond to customer communications via email as well as telephone
* High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once
Benefits
* 28 days annual leave (inclusive)
* Pension - Auto enrolment
* On-site parking
* Employee assistance programme
About us
The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, a full range of butcher's supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery.
At Dalziel our approach to diversity is simple: it is about embracing everyone. From ensuring we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace
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