Lead Administrator – Course Administration Management Department
UK Defence Academy, Shrivenham, SN6 8LA
Permanent, Full Time (37 hours per week)
£25,410.78 Per Annum + Benefits
As a Lead Administrator in the Course Administration Management Department at the Defence Academy, you will play a key role in a transformative project aimed at enhancing service delivery across the Defence Academy.
Responsibilities
* Support the Hub transformation project.
* Promote, plan, and deliver administrative services across the Defence Academy.
* Collaborate with team members to ensure effective service delivery.
* Process Course Members/Student arrival/departure from Shrivenham Station and maintain associated registers.
* Provide Course Administration support to our Military customers.
* Maintain course communication and documents.
* Communicate with internal and external stakeholders.
* Carry out after-course tasks such as reporting and other administrative duties on various systems.
* Cross-skill to support across the wider department.
* Mentor and coach new starters.
What You Need To Do The Job
* Proven experience in an administrative role.
* Sound understanding of GDPR (General Data Protection Regulation).
* Ability to use a variety of communication methods (spoken, written, behavioural).
* Problem solving skills.
* Methodical, proven organisational skills, able to work under pressure.
* Teamwork and ability to manage multiple tasks.
* PC literacy, Microsoft Office (Outlook, Word, Excel).
* GCSE’s grade C/4 or above (or equivalent) in English and Maths.
Benefits
* Free, secure onsite parking.
* Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
* Gym membership, site boasting fully equipped gymnasiums.
* 18-hole golf course (annual membership circa £375).
* Fully equipped riding stables, with opportunity for lessons.
* Sporting facilities: tennis courts, Astro-turf football pitches, etc.
What We Offer
* Salary: Competitive with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days annual leave plus bank holidays.
* Training & development: Wide range of internal courses, qualifications and apprenticeships, mentoring opportunities, internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off at Serco-managed leisure centres.
* Discounts: Savings across around 1,000 retailers.
* ShareSave scheme: Save regularly with the option to buy Serco shares at discount.
* Employee networks: Dedicated networks for support.
* Charity: Paid volunteering day each year, Payroll Giving Scheme.
All employees are required to be security cleared to SC level. If successful, Serco will support the SC clearance process. Typically need to have been a UK resident for the last 5 consecutive years.
We are committed to building a diverse and inclusive organisation. We encourage applications from a diverse candidate pool and provide reasonable adjustments. We are a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard.
#J-18808-Ljbffr