Responsibilities
* Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
* Collaborate with other managers to ensure the success of shopping experience of the overall store
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.
What makes a great online manager:
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPI's or other performance indicators.
* Can manage disciplinaries, performance issues or other similar employee relations issues.
* Leads operations and comfortable doing this alone in the absence of more senior management.
* Has a track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment - you've motivated others, driven performance, and kept operations running smoothly.
* Operational leadership skills - you've taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
* Has managed employee relations issues, including performance and absence management.
Benefits and rewards
* Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our, and your, performance.
* Free food and hot drinks provided for Colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension - we'll match 4-7.5% of your pension contributions.
* Sainsbury's share scheme - build up an investment at discounted rates.
* Wellbeing support - access to emotional support, counselling, legal and financial advice.
* Colleague networks - link with like-minded people to help fulfil your potential.
* Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusion and development
* Our inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
* To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers.
* We provide our colleagues resources to help them understand and support their role and their team effectively.
* Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
* We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed.
* We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
* If you would like to learn more about our commitment to inclusivity, please take a look.
* Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
#J-18808-Ljbffr