JOB OVERVIEW
We have a fantastic new job opportunity for a CCTV Operator / Controller / Control Room Security Officerwho has a high attention to detail, the ability to handle various issues in a calm, professional and proactive manner
Working as a CCTV Operator / Controller / Control Room Security Officer you'll be crucial in maintaining safety by monitoring CCTV and alarm systems, recording incidents, and managing access control.
This vital role involves operating control room systems, handling calls, and notifying relevant personnel of incidents.
As a CCTV Operator / Controller / Control Room Security Officer you'll also be responsible for validating and logging staff/contractor entries to gas sites, responding to emails, and conducting camera/perimeter checks.
If you have excellent observational skills, a strong sense of responsibility, and are committed to high standards of service and compliance, we want to hear from you.
DUTIES
Your duties as a CCTV Operator / Controller / Control Room Security Officer include:
1. Monitor CCTV cameras and alarms
2. Keep and maintain suitable and sufficient records of all incidents
3. Maintain the security of the CCTV Control and equipment rooms at all times
4. Operate and monitor the control room systems
5. Take calls and inform/act accordingly
6. Notify the police and other authorised persons/organisations of incidents
7. Maintain and store correctly records, relevant to the execution of the system
8. Log and report faults and incidents
9. Monitor access control and validation, intercom systems
10. Ensure professional quality of service delivery and compliance with legislative requirements.
11. Answer service calls from staff, contractors etc
12. Record staff or contractors entering gas sites, validate and record on ARC logbook
13. Ensure that staff or contractors have site access for that appropriate site
14. Check and respond to emails
15. Acknowledge any alarms received and take appropriate action
16. Record any new faults found on the system and email appropriate service provider
17. Camera and Perimeter checks on sites
18. Arm and disarm gas sites once camera and perimeter checks have been complete
CANDIDATE REQUIREMENTS
19. Must hold a Valid SIA Licence
20. must a Full Driving License and your Own Vehicle as the site is in a remote location with no access to public transport
21. Flexible and adaptable to work rotating shift patterns
22. Customer service and control room experience
23. Excellent communication skills
24. Excellent verbal and written English
25. IT and computer literate
26. Good customer service skills