Job Title: Customer Service Administrator
Location: Rural Tunbridge Wells
Hours: Monday - Friday 9-5.30pm. Office Based.
Salary: £24,000 - £24,500 per annum + excellent benefits including generous holiday + Bank Holidays, Pension, Private Medical Cover, excellent office facilities, central free parking!
Are you looking for a new role based within a busy Customer Service Department with no two-days the same?
If you are confident on the phone, used to managing queries via webchat/providing customer information/have a background in retail and used to managing customer demands effectively and resolving issues this could be a great next move for you!;
Responsibilities:
Processing orders and invoices: This involves handling the logistics of customer orders, ensuring accuracy in invoicing, and maintaining proper documentation.
CRM data management: Accurately logging customer information and interactions onto the CRM (Customer Relationship Management) system, which is crucial for maintaining a comprehensive customer database.
Handling calls and enquiries: Responding to customer enquiries via phone calls, emails, or other communication channels promptly and professionally.
Following up on customer requests: Proactively addressing customer needs and ensuring timely resolution of any issues or concerns.
Working in a fast-paced environment: Adapting to the demands of a busy work environment where tasks may vary and require quick responses.
Team coll...