Overview
A 6-month secondment role has become available for a Deputy Discharge Hub Lead to support the coordinating and planning of patient transfers of care at West Middlesex Hospital.
Key Details
* Operational management, leadership and coordination of the daily activities and planning of the West Middlesex Discharge Hub.
* Work with community services in an integrated manner to improve understanding of models of care ensuring patients access the most appropriate pathways.
* Proactively plan and organise effectively at times of unexpected surges in patient activity and act as the central point of contact to deliver a coordinated and effective response for management of patient flow for secondary care and the link out to the community teams.
* Location: Based at West Middlesex with occasional travel to all sites within the system.
Responsibilities
* Support the management of the Discharge Hub at West Middlesex Hospital, coordinating and planning the transfer of patients on pathways 1, 2 and 3 in line with the home first principle for West Middlesex Hospital and Hounslow patients from other hospitals.
* Work with the patient, family, wards and community staff to determine and decide the right level of support and follow‑up assessment required to ensure a safe and timely transfer back to the community setting.
* Provide expert advice to other members of the MDT and other agencies regarding the management of transfer of care of patients.
* Help achieve national and local targets by influencing patient movement into and out of acute hospital beds.
* Lead various system‑wide projects and initiatives focused on safe discharge.
* Provide senior clinical decision‑making/expertise and direction to multi‑agency health, social care and third sector staff, enabling a culture of learning for safe outcomes.
* Ensure integrated processes are created and embedded in the recording and understanding of system‑wide data relating to discharge, aiming to improve patient experience/outcome within the transfer of care pathway.
* Escalate key areas appropriately to the relevant agencies/services in a timely manner.
* Make independent assessment and recommendations regarding course of action in complex admission/discharge planning situations.
* Support ward‑based multi‑disciplinary team members and coordinate patient flow activities.
* Communicate and implement changes to clinical pathways within the Discharge Team.
* Support and contribute actively to the training and development of other staff to improve service provision.
Qualifications & Skills
* Clinical and professional leadership experience in discharge or patient flow management.
* Strong communication and stakeholder engagement skills with front‑line clinicians, senior managers and strategic partners.
* Ability to plan and adapt strategies during unexpected surges in patient activity.
* Knowledge of community services and models of care for patient transfer.
* Experience with data‑driven discharge initiatives is desirable.
* Working knowledge of integrated care pathways within the NHS, particularly in West London.
About the Trust
Our Trust is one of England's top‑performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045.
Equal Opportunities
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
Additional Information
Employment is subject to a six‑month probation. Some roles may require weekend shifts at multiple sites. If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful.
Closing Date
This advert closes on Sunday 14 Dec 2025.
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