Social network you want to login/join with:
Director of Professional Services, Worcester
Client: Pathlock
Location: Worcester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics such as utilization, profitability, and revenue growth for the Identity Governance organization. Acts as the reporting point for all individual contributors throughout the Professional Services organization, responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Create and maintain sales tools for Application and Identity Governance
* Develop vendor and partner relationships within Identity Governance
* Build relationships across Solution Areas, Practices, and Sales leadership; mentor resources
* Ensure team skills and capabilities maximize quality, performance, and billability
* Train and equip resources to meet customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years in information security and/or professional services
* At least 8 years in Identity Governance and Administration or Access Management
* 5+ years in mentoring and managing professional services
* Understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes
* Deep knowledge of Application Governance, IAM, User Lifecycle Management, Data Management
* Experience with Pathlock, SailPoint, Saviynt solutions
* Experience across multiple industry verticals
* Operational experience in consulting offerings
* Knowledge of cybersecurity trends and threats
* Strong communication skills
* Desire to mentor and grow individuals
* Experience in enterprise software or systems integration
* Client and partner communication skills
* Experience managing multiple projects
* Skills in consulting, planning, resource management, scoping, scheduling, and implementing IAM solutions
#J-18808-Ljbffr