At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool areaSalary: £23788 - to increase after probabtion 6 months FTC - with potential to go permanent Fully office based: discussion over hybrid working after trainingWorking hours: 35 hours Reporting into: Team Leader Main Responsibilities to include:
* To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner
* Answer and handle incoming telephone calls in a professional, courteous & timely manner
* Respond to and resolve customer queries received by email
* Respond to telephone queries by checking details on the company system
* Issue claim forms, membership applications and other information to. customers as requested
* Update the system with changes to membership details by telephone, email or paperless change requests
* Process claims forms as required
* Ensure adherence to regulatory and compliance issues at all times
* Keep team leader informed of any unresolved issues
The ideal candidate:
1. Good quality of call handling
2. Accuracy and appropriateness of email responses
3. ...