Salary: £35,000 - 35,000 per year Requirements: Strong experience in Windows Server environments, including IIS, Print/File Services, and Terminal Services Solid working knowledge of Active Directory, networking, firewalls, switches, and core IT security principles Proven ability to deliver effective support both remotely and in person Excellent communication skills with the ability to explain technical issues clearly to non-technical users HNC, HND, or degree in IT, Computer Science, or a related field, combined with relevant practical experience Familiarity with Cisco Meraki, CCNA, network CLIs, or advanced networking is desirable Exposure to Azure Data Studio, SharePoint, Jira, Confluence, Metabase, GitHub, or VS Code is desirable Knowledge of virtual desktop infrastructure, ZPL/label printing, SSH/CLI, or BI reporting is desirable Experience with the FIA framework or formal IT documentation control is desirable Responsibilities: Deliver first- and second-line IT support on site and remotely for hardware, software, and network issues Manage and maintain Windows and Ubuntu servers, Active Directory, VMware/vSphere, and Veeam backup solutions Support Microsoft 365, Windows 10/11, and end-user applications Manage and configure network infrastructure including switches, firewalls, printers, and endpoints Work with technologies such as SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius Collaborate effectively with head office and branch teams via Microsoft Teams Document processes in Confluence, create database queries, and maintain system records Ensure hardware and software availability and promote good security practices Technologies: Active Directory Azure Cisco Confluence GitHub Hardware Support JIRA Metabase Microsoft 365 MySQL Network SQL Security SharePoint Ubuntu VMware Veeam VS Code Windows Office 365 Cloud More: We are a well-established manufacturing business based in Wrexham, North Wales, and we are looking for an experienced IT Support Engineer to join our supportive team on a permanent, full-time basis. This is a varied, hands-on role offering the opportunity to support a broad range of IT systems and infrastructure across multiple sites while helping maintain reliable, secure, and efficient IT operations that directly support our manufacturing activities. We offer a salary of £35,000 per annum plus excellent benefits, and this role is commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England. last updated 20 week of 2026