Location: Maidenhead based - Some Travel required in UK & optionally Ireland
Contract Type: Permanent
Annual Salary: £35,000 - £40,000
Working Pattern: Full Time
Driving Required: Yes
Essential for the role.
Are you a service technician with a passion for customer service? Do you thrive on problem-solving and enjoy hands-on work in dynamic environments? If so, we have the perfect opportunity for you! We are seeking a dedicated Service Technician to join our vibrant Operations team.
Why Join Us
At our organisation, we pride ourselves on being trusted technical advisors. We believe our people are our biggest asset, and we’re looking for someone who shares our commitment to excellence in product maintenance and repair.
What You’ll Do
* Service and Repair: Provide high-quality repairs and maintenance of our products, whether in office settings or on-site in healthcare environments.
* Technical Queries: Listen to and understand customer requirements, making accurate technical recommendations to ensure smooth equipment functioning.
* Documentation: Maintain meticulous records by following our servicing protocols and generating detailed service reports.
* Technical Training: utilise your expertise to develop and deliver training courses for our customers, both on-site and at our Maidenhead office.
* Service Visits: Conduct external service visits, including some travel to Ireland.
* Technical Expertise: Continuously enhance your product knowledge to effectively support customers and the sales team in troubleshooting technical issues.
What We’re Looking For
Essential
* Biomedical or Electrical/Electronic qualification (HND/Degree).
* Valid driving licence.
* Field Engineer experience.
* Customer service experience.
Desirable
* Experience in technical training.
Key Competencies
* Communication: Listen actively and communicate clearly and concisely.
* Focus: Stay aligned with our strategic goals and work diligently toward them.
* Prioritisation: Make thoughtful decisions on resource allocation.
* Problem Solving: Tackle complex challenges with innovative solutions.
Benefits
* 25 days holiday
* Pension: 4% matched contribution by employee and employer; increasing to 5% should the employee wish after passing probation
* Company car
* Option to purchase private medical insurance
* Life assurance at 3x salary
* Sickness benefit
* EAP
* Other health related benefits
* Company meeting 3 times a year with activity and evening meal
* Kitchen facilities and breakroom
* Lots of parking
#J-18808-Ljbffr