Job description:
Presales Support
At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!
The Job Role
An introductory Presales role with the aim of exposing the successful candidate to the technical aspect of enterprise technology.
In this role you will be providing essential administrative support within the Presales team. You will also be working closely with internal sales and product teams. Using vendor configurators, you will be required to build solution bill of materials to customer specification.
Dealing with customers, providing excellent service, and working to deadlines are also key skills, along with your ability to build relationships and deal comfortably with people over the phone.
Your Day-to-Day Responsibilities Will Include:
* Providing accurate responses to customer requests within SLA
* Qualifying customer requests and ensuring all information is provided.
* Becoming the trusted advisor to partners whilst working closely with vendors and internal sales & product teams.
* Manage configuration tools and processes.
* Interpreting customer specifications and business needs.
* Holding and maintaining relevant technical certifications.
* Influence partner & customer evaluation criteria and decision making.
* Maintains knowledge of competitors to strategically position the company's products and services better.
* Work closely with sales & business development teams, reporting activity back to management and contributing to business strategy where possible.
* Supporting the Sales team in the areas of pricing, tools and training.
* Developing best practice for fulfilling non-standard deals.
* Manage Zendesk workflow
* Troubleshooting, resolving issues and managing the escalation process.
* Liaise with bid desk to ensure process and communication is maintained
Is this the role for you?
If you are a problem solver, critical thinker and have a passion for technology, then this role could be for you.
To Succeed in This Role, You Should Have:
* A passion for technology and how it works
* Excellent organisation skills
* Advanced communication skills both written and verbal
* Ability to work independently and take initiative
* Positive attitude and work well with a team
* Good knowledge of Word, Excel and mail packages
* Ability to learn quickly and to have a methodical and logical approach
What’s in It for You?
This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.
* Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
* Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
* Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
* Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.
What’s Next?
If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).
Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.