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The Deputy Head of Tech UK will possess excellent Leadership skills, as well as a strong technical background covering a wide range of disciplines, and a proven record in Operational activities and management. The role will focus on both deputising for the Head of Tech UK, as well as managing local Operations within the Tech UK department.
The Postcode Lottery Group is on an exciting Digital Transformation journey across the group of Lotteries and while the Head of Tech plays a key role in this programme and its delivery, the Deputy will focus mainly on local day to day operations, including Incident Management and changes to operational processes as a result of the programme. The UK is the first market within the Group to adopt the new Tech Ecosystem as part of the programme, and managing operational changes that occur as a result will be key within this role, as well as working with counterparts in other lotteries as the programme grows and extends to other markets.
Your key responsibilities
* Leads with integrity ensuring the Postcode Lottery's culture and values remain central to decision making and delivery.
* Sets a high standard of operational excellence, ensuring flawless draws, a stable lottery train and all delivery outcomes, including overseeing Incident Management across the department.
* Drives local alignment with the group standards and processes that will be adopted by all markets.
* Manages operational teams within the Group Tech UK department, including End User Computing, Cyber Security, Service Management, Process Control and Data Selections.
* Supports and deputises for the Head of Tech in all local and operational activities and works with the Head of Tech to define the local strategy and objectives.
* Champions inclusion and diversity in the department and supports the established Diversity in Tech group.
Your qualities:
* You're a team player with an enthusiastic, proactive attitude.
* You have extensive experience in a technical leadership role and are able to motivate and guide teams through operational change.
* You have a proven track record of maintaining performance, delivering change and creating space for the team to innovate.
* You have a strong focus on Service Delivery and Incident Management, with excellent communication and organisational skills, and are able to communicate well with a variety of stakeholders.
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