Overview
Job summary
An exciting opportunity has arisen within the Education Digital Team for a Digital Education Customer Service Apprenticeship (Level 2) fixed term for 18 months.
Responsibilities
* As part of the Digital Education Team, provide administrative support to staff within the Training and Education team, ensuring the department runs smoothly. This includes providing customer service and clerical support, maintaining accurate records, and assisting with training coordination.
* The apprentice will undertake structured learning and development activities aligned with the Customer Service Practitioner Level 2 Apprenticeship.
* Attend college/study sessions as required.
* Work with an assessor/mentor to develop a work-based portfolio.
* Undertake work-based assessments.
* Complete assignments/projects relating to the apprenticeship framework.
* Present evidence portfolios for assessment within specific time frameworks.
* Develop and expand knowledge and skills as required in line with trust / service/ professional development.
* Participate in Performance Development Appraisal.
* There is an expectation that the Apprentice may work across teams within the department to attain the required units to achieve the intermediate Customer Service Practitioner Apprenticeship (Level 2).
About us
DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. We follow the DBTH Way and the values of We Care, and we support flexible working where possible.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
Benefits
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice schemes
* Discounts on restaurants, getaways, shopping and finance through external providers
Details
* Date posted: 12 September 2025
* Pay scheme: Other
* Salary: £14,722 a year Pro Rata Per Annum
* Contract: Fixed term
* Duration: 18 months
* Working pattern: Full-time
* Reference number: 272-7425290
* Job location: Doncaster Royal Infirmary, Doncaster, DN2 5LT
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Read the document carefully. If your application is successful you will be required to present original certificates of qualifications listed in the person specification under essential.
Qualifications and eligibility
Certificate of sponsorship: Applications from individuals who require Skilled Worker sponsorship will be considered. From 9 April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship. If you are an NHS employee applying for an Apprentice - Annex 21 vacancy you may be entitled to pay protection. See NHS Employers guidance for details.
Note: If you are currently undertaking this apprenticeship or have previously completed this apprenticeship or equivalent programme of study, please email dbth.apprentices@nhs.net for eligibility queries. If you are on a visa, you must have lived in the UK for a minimum of 3 years to meet entry requirements.
Knowledge and Experience
* Experience using computer software packages (Word, Excel, etc.)
* Have had some work experience; paid, unpaid, voluntary, or schoolwork experience placement
Qualifications/Training
* GCSE English and Maths A* - C or 9 - 4 or equivalent
Personal Attributes & Skills
* Communication verbally – speaks confidently, conveying clear messages to a wide range of people
* Ability to follow both verbal and written instructions
* Determined and confident
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service (DBS).
Employer details
Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address: Doncaster Royal Infirmary, Doncaster, DN2 5LT
Employer website: dbth.nhs.uk
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