Ensure that calls are answered within the Trust policy time limit Deal with telephone enquiries in line with the Trust telephone policy Welcoming patients with a polite manner that enhances patient experience and provides the warm and at the same time professional atmosphere that we endeavour to create Ensuring that the patient details are complete, accurate and up to date on Lumens ( Endoscopy scheduler system) To keep patients informed of any delays in their appointment To arrive patients on Lumens ( Endoscopy system). To support all members of the team to make, alter and /or cancel attendances for pre assessment/ Bowel prep and or endoscopy procedure as directed in line with the Trust waiting list guidelines and rules. Ensuring all the relevant outcomes are entered and update the entry record on the computer systems used within the Trust.