At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined‑up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county. We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking 'what matters to you'. We are passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high‑quality teams in all areas of the Trust.
Our application process aims to understand each candidate's knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description. It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI‑generated applications as it will lessen your chances of success in securing an interview with us.
Deputy Chief Operating Officer
The Deputy Chief Operating Officer works directly to the Chief Operating Officer providing senior operational and strategic leadership to ensure the effective provision of health and care services across the organisation. The role holds extensive operational resource responsibilities which requires the post holder to plan strategically for all aspects of Operations including managing performance, workforce, finance, quality, safety and risk. The postholder will lead within the local system, chair system meetings, representing the COO and will be expected to represent the COO both regionally and nationally. They will chair the Operations Directorate Performance & Risk and Business meetings with responsibility for onward reporting for assurance through to Committee.
* Direct line management responsibility for 3 Service Group Directors of Operation, the Head of Emergency Preparedness, Resilience and Response, and the Operations Directorate.
* Accountable for the coordination and delivery of high quality and safe clinical services, working in partnership with leadership teams, clinical and professional leads and colleagues in corporate services.
* Responsible for oversight of operational delivery of national and local targets within the resources available.
* Ensure flexibility in capacity to meet demand and deliver both the local quality and safety agenda and related improvements.
* Key role in ensuring financial sustainability, driving forward progress through inspiring leadership of large scale, complex transformational change programmes (in line with the ambitions of the NHS 10 Year Plan) and tackling health inequalities.
* Lead in driving key opportunities across the Trust to support integrated, neighbourhood working to ensure delivery of effective pathways.
* Develop effective partnership working which delivers tangible solutions across the Integrated Care System in Gloucestershire, working with statutory partners, voluntary and independent sector providers and people with lived experience.
Qualifications, training & experience
* Values based, compassionate, visible and engaging leadership to inspire and empower staff in delivering high quality services.
* Leading to embed the new operational structure that puts quality of care at the heart of operational delivery, demonstrating a commitment to improving patient care and experience, and delivering an efficient service by getting things right first time.
* Ensuring that people with lived experience are at the heart of the design, development, delivery and monitoring of services.
* Lead services to operate in a community‑oriented culture to promote neighbourhood working, social inclusion and reduce health inequalities.
* Be a full and effective contributor to Senior Leadership and Extended Executive meetings and governance fora.
* Ensure clear partnership working across the Trust so that the Operations Directorate is led in partnership with clinical and professional leads balancing performance, finance, quality, safety and effectiveness.
* Actively promote the Trust values and the behaviours that underpin these to support and encourage better clinical care.
* Committed to excellent system leadership, recognising the role that the Trust has to play in the wider Health and Social Care system and in local communities.
Operational Management
* Manage the operational performance of services, ensuring high quality, compassionate and person‑centred care.
* Ensure effective governance arrangements are in place and regularly audited to ensure effective management of performance of services to achieve agreed contractual targets, ensuring that areas of underperformance are tackled promptly and service improvement plans are developed and instigated where required.
* Report for assurance on improvements in performance with clear actions and milestones, via the trust's IQPR.
* Analyse organisational and service performance data to inform progress against the Trust and the Directorate's strategic direction.
* Ensure effective reporting to Committee in relation to performance.
* Embed effective clinical governance, risk management and controls assurance systems and procedures into the culture of Operations.
* Provide senior operational input to contract monitoring arrangements and negotiations (including ICs, Local Authority, NHSE, Specialist Commissioning, and other commissioning/provider organisations).
* Ensure that service users, patients, families and carers are at the heart of continuous improvement in service delivery.
* Identify opportunities to develop and lead integrated neighbourhood delivery, integrating health and social care and delivery in partnership with VCSE.
* Analyse a range of complex data and statistical sources of information, including population health data, peer group and national benchmarking, national and international research studies and identification of sources of best practice to constantly learn, improve and transform services.
* Oversee delivery of service efficiencies to meet improved quality and financial management requirements utilising local, regional and national review findings where appropriate.
* Work as part of an extended team, building strong partnerships across corporate services in the effective oversight and management of operational delivery.
* Work across boundaries to ensure a seamless service for patients and ensure the delivery of all operational priorities, leading the delivery of high‑quality clinical care and services that promote recovery and prevention.
* Proactively identify, manage and report for assurance on operational risks to service delivery ensuring that mitigations are owned and effective and that there is a dynamic approach to the escalation and de‑escalation of risks.
* Produce and present reports on areas of operational delivery and performance to the Board and relevant sub‑Committees.
* Provide senior leadership in system‑wide demand management initiatives/developments working with a wide range of statutory, voluntary and independent sector organisations.
* Contribute to the development of quality improvement approaches.
* Promote and implement a safe, productive and healthy work environment within the Trust in line with Health and Safety, Equality Act and other applicable legislation.
* Ensure mental and physical health operational services comply with legislation including the Health and Social Care Act, Mental Health Act, Mental Capacity Act, Deprivation of Liberty Safeguarding and Human Rights Act.
Service Planning
* Lead the development, monitoring, effective delivery and reporting of annual and strategic business plans for services managed and contribute to the development of the Trust's business planning cycle.
* Develop and lead initiatives that respond to the NHS 10 Year Plan.
* Lead skill‑mix reviews and the development of future‑focused workforce plans, recruitment and retention initiatives and creation of new job roles to address the Trust's workforce capacity challenges in line with the NHS People Plan.
* Take a key role in the formulation and delivery of strategic transformation plans in line with organisational strategy.
* Contribute to Research and Development projects and studies enabling the Trust to undertake vital commissioned and non‑commissioned clinical research trials and development of published studies on findings.
* Lead specific development and delivery of projects/programmes, acting as the Senior Responsible Officer, ensuring clear links to Trust strategy, joint working with experts by experience and system thinking in all improvement and transformation.
* Oversee the development of business cases for approval at relevant Boards/sub‑Committees and manage successful implementation of delivery and benefits realisation.
* Establish mechanisms for high levels of staff engagement, consultation and the general development of positive relationships with staff side/trades unions.
* Lead and influence the development of business development plans in line with the Trust's agreed strategy and objectives as appropriate.
* Lead across the organisation to promote a digital‑by‑design approach in support of the Trust's Digital Strategy to enable service transformation and improve patient/service user and carer experience.
* Lead management of change consultations and processes for small to large scale change projects and contribute to public consultations where required in line with the requirements of the Trust's agreed strategic plans and objectives.
* Lead the Trust's approach to winter planning as a key partner within the system. Report to Committee and Board with assurance as to the plans. Lead the Operations Directorate through winter delivery.
* Ensure the Trust has effective, tested plans in place to respond to escalation, critical and major incidents.
Budgetary, Performance and Resource Management
* Lead the preparation of annual cost improvement programmes across the Operations Directorate, on behalf of the Chief Operating Officer.
* Responsible and accountable for the delivery of savings for the Directorate and for supporting processes which improve financial information and budgetary control.
* Responsible for allocation of Chief Operating Officer's resources to ensure service delivery and support developments.
* Monitor the performance of the Directorate against agreed objectives taking corrective action when performance is not in accordance with performance plan.
Communication
* Communicates at the highest level within the Trust and across other external organisations and agencies with respect to highly confidential and highly contentious information.
* Lead, present and manage highly complex, sensitive and challenging professional communication processes both internal and external to the organisation.
* Negotiates, influences and reconciles conflicting views in a challenging environment in a manner that ensures corporate credibility and fosters effective and lasting relationships with colleagues, staff, people who access services and other stakeholders.
* Present in a clear manner to large groups and delegations.
Workforce
* Manage and supervise direct management reports.
* Develop cohesive, motivated and high‑performing teams ensuring effective leadership of staff.
* Promote a culture where staff feel empowered and accountable for the service they provide.
* Ensure that an effective and robust system of appraisal is in place.
* Ensure that key messages from the Annual Staff Survey are widely understood with clear actions in response to feedback, leading the Operations Directorate response and improvement plan.
* Lead teams in the fair recruitment, training and management of staff ensuring the workforce has the skills, expertise and motivation to deliver high quality services.
* Provide strong leadership through change, supporting staff, colleagues and partners.
* Work closely with Staffside colleagues in the effective management of change in the workforce.
Visa and Immigration
The Trust is required to work in line with the Government's UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit https://www.gov.uk/browse/visas-immigration/work-visas
Benefits
* Free car parking at many of our sites.
* 27 days leave plus bank holidays, increasing up to 33 days with long service.
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* A multi‑professional preceptorship programme for all Newly Qualified nurses, nursing associates, internationally educated practitioners, allied health professionals and return to practice practitioners.
* Generous NHS pension and enhanced pay when you work unsocial hours.
* Flexible, family‑friendly and agile working opportunities.
* Recognition and long service awards.
* Fast‑track physiotherapy.
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Application
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
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