2nd Line Support Engineer
London, 4/5 days onsite
£30,000 - £40,000
MSP
The role:
* Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
* Offering technical maintenance and support for all IT hardware and software used by end users.
* Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
* Performing regular maintenance and patching of infrastructure, endpoints, and servers.
* Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
* Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.
Exposure to the below technologies but not limited too would be advantageous:
* Windows Server
* Windows Desktop
* Microsoft Azure
* Microsoft Office 365
* Active Directory & Azure AD
* DNS, DHCP, Group Policy
* Backup - Configure, Maintain, troubleshoot.
* Networking, switches, subnets, LAN, WAN, DNS
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.