Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
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Main duties of the job
We are seeking a highly motivated and proactive individual to fulfil the role Patient Administrator within our busy Rhuematology Team.
Your job role will mean that you will build a good working relationship with the Consultants, the rest of the Admin Team and Nursing staff.
You will need good communications skills as you will be dealing with the patients by phone, email and face to face.
We have 2 vacancies for this team 1 full time, 37.5 hours per week over 5 days. 1 part time role for diabetes 23 hours per week.
We can be flexible with the days that the part time role covers. You will be required to work Monday-Friday and the core hours for both these roles are 8-4 we can be flexible on start and finish times.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
Implement all administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
Utilise computerised tracking systems to locate case notes and investigation results.
Liaise with Private Patient Co-ordinators where appropriate to ensure a seamless patient journey.
Ensure patient information is maintained and updated on the appropriate patient information system.
Monitor work lists for Choose and Book to monitor Consultant workflow and escalate to Team Leaders if necessary.
Ensure referral grading outcomes are logged on the appropriate patient information system.
Setting up clinics in liaison with consultants.
Managing clinic capacity in liaison with consultants.
Requesting and tracking medical records.
Capture and distribute clinic outcomes
Ensure follow up appointments and diagnostics are booked.
Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties
Good general health.
Ability to be mobile around the site, as well as sit at a PC for long periods of time.
Professional appearance
Good standard of education including Maths and English, RSA word processing/typing or equivalent experience.
Proficient in the use of Microsoft Word.
Knowledge of medical terminology.
Administrative and organisational experience.
Excellent telephone/communication skills
Ability to work under pressure.
Able to demonstrate behaviours that meet Trust Values.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
Experience as an administrator or secretary in an organisation with a customer focused environment
Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
Knowledge and experience of secretarial or administrative procedures
Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable criteria
Knowledge of medical terminology
Courses / further study attended to demonstrate evidence of personal development
Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
Diploma level qualification or an equivalent level of experience
Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
Proficient in the use of all hospital computerised patient systems
Experience in understanding and analysing patient pathways
Knowledge of both local and national targets relating to RTT and cancer pathways