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Job Overview
This role is for a Mobile Security Supervisor responsible for overseeing and supporting multiple sites, ensuring operational standards are maintained across all locations within their area. The role requires proactive and flexible professionals to respond swiftly to on‑site issues, conduct inspections, and provide support to the team to maintain high quality service including staff training and induction. Key responsibilities include supervising on‑site personnel, ensuring compliance with safety and security protocols, handling client inquiries, and reporting on‑site performance issues as per the escalation process.
Main Duties
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
* To be responsible for the day‑to‑day operation of Security.
* Be the first point of contact for the Security team and deal with day‑to‑day matters such as site coverage, standards of dress, discipline, and conduct are met and adhered to.
* Assist in on‑going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
* Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
* Assist in review of Security Officers performance and development.
* To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
* Provide customer / client liaison as and when required.
* Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
* Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
* Ensuring security records and logs are being kept up to date.
* Ensure the security team are compliant with all relevant legislation on data protection.
What We Are Looking For
* Previous supervisory and security experience essential.
* SIA Licence- SG or DS.
* Clean UK Driving Licence.
* CCTV licence required or should be prepared to undergo licence‑linked training
* NPPV Level 2/CTC clearance required or should be prepared to undergo the required vetting to attain clearance.
* Should have been in the UK, with a right to work status, for at least 3 years.
* Good literacy and communication skills and have excellent verbal and written English.
* Be computer and software literate.
* Reliability, self‑motivation and ability to use own initiative and work without supervision.
* The ability to solve problems, make decisions and prioritise.
* The ability to transfer self‑motivation to staff.
* The ability, tact and diplomacy to deal with people at all levels.
* Self‑confidence and an interest in self‑development.
* An interest in the continuous improvement of the Company's performance.
* The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP on hand, financial wellbeing assistance through our Salary Finance scheme, a flexible benefits platform (Choices) to customise dental insurance, dining cards, coffee clubs, technology purchases and more. You also get high‑street discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. Employees are recognised with Mitie Stars and cash prizes for outstanding performance.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know by emailing us.
Since 1987, Mitie’s 76,000 employees have been maintaining facilities globally. We are the UK’s leading facilities management and professional services company, with clients ranging from banking and government sites to hospitals and schools.
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