Shape the Future of Property Finance | Credit Controller (Hybrid) - Westminister, London Your new company As a Credit Controller, you’ll take ownership of a dedicated customer ledger and be responsible for driving timely collections, maintaining accurate records, and ensuring outstanding debts are managed efficiently. Your day-to-day will include direct communication with customers, managing warning processes, coordinating enforcement actions, and collaborating with internal teams to develop unified recovery strategies. This position is based in the City of Westminster. Your new role Contacting all debtors 2–3 times monthly and issuing scheduled warning letters Coordinating monthly lockout processes and supporting enforcement actions Recommending write-offs with clear reasoning Promoting Direct Debit uptake with clients and teams Taking shared ownership of team-wide tasks such as national accounts, reporting, AML support, invoice monitoring, and bank processing Handling legal case submissions, credit balance write-offs, and customer negotiations Maintaining meticulous records and preparing statements, invoices, and contact logs Collaborating closely with managers across the business to align on collection strategies What you'll need to succeed We’re looking for someone who’s proactive, professional, and thrives in a fast-paced, high-volume setting. You should bring: Essential skills & traits: Strong self-motivation and organisational skills Confident communicator with effective negotiation skills Proficiency in Excel and solid general IT knowledge A collaborative mindset and sharp attention to detail Desirable extras: Presentation or public speaking experience Familiarity with desktop publishing tools Experience in either property or retail sector What you'll get in return You’ll be rewarded with a hybrid working model that supports work-life balance (4 days in the office, 1 day from home) You’ll also benefit from: A welcoming, experienced team environment Ongoing support and opportunities for professional growth The chance to take real ownership of your work and make an impact A forward-thinking company that values innovation and collaboration Includes 25 days off plus your birthday Paying a salary of up to 35k What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4702049