We are seeking an enthusiastic Support Secretary to provide comprehensive support to the Medical Secretaries based within the Oncology Department at Derriford Hospital.
The successful candidate will display excellent communication skills, be able to work well within a team and have the ability to work well within a busy environment. They must be able to prioritise their work efficiently in order to maintain an effective service to the team.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
To assist in the provision of administrative support to the Oncology Department, including booking of appointments, filing, audio typing and other administrative/secretarial functions.
Job responsibilities
To provide audio / copy typing support to the medical secretaries as required.
* Cover for medical secretaries and other staff during periods of annual leave and/or sickness.
* Support administration of waiting lists in conjunction with Trust Waiting List Policy, including printing and sending appointment invitation letters as instructed by the medical secretaries.
* Sort and file confidential patient reports, results, charts and correspondence in hospital casenotes in accordance with designated procedures.
* Answer the telephone and deal with enquiries from a number of sources (patients, GPs, other medical staff) or route the call appropriately.
* Locate, trace and dispatch casenotes and x-rays to other wards and departments using the iPM system.
* Support the prepping of haematology clinics in line with Trust Administrative Procedure Note.
Person Specification
Knowledge & Experience
* Good written and verbal communication skills.
* Ability to accurately touch type.
* Sound proven knowledge and application of Microsoft Office applications.
* Demonstrable experience as audio typist.
* Proven knowledge of medical terminology.
Qualifications
* GCSE's 9-4 (A-C) in Maths & English or equivalent demonstrable experience.
* OCR level II Typing standard or equivalent.
* ECDL or equivalent.
* Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
* Good inter-personal skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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