Role Purpose
Location: Ruddington, Nottinghamshire
Level: Manager/Experienced Professional
Department: Strategy
Working Pattern: Hybrid (three days a week in the head office)
Benefits: Benefits at Ideagen
Salary: To be discussed at next stage
Mazlan is Ideagen’s AI capability and one of the most exciting developments we’ve delivered to customers in recent years. As we continue to evolve Mazlan, we’re building a new, dedicated team focused on helping customers get real value from it during their free trial period.
As an AI Adoption Manager, you’ll play a key role in supporting trial customers across your region, guiding them through Mazlan and helping them integrate it into their day‑to‑day work. This is a customer‑facing role within a newly formed team, offering the opportunity to help shape processes, build strong regional relationships, and develop valuable expertise in AI adoption.
This role offers the chance to be part of launching something new at Ideagen, build in‑demand AI adoption skills, and make a meaningful impact on customer outcomes within a defined region, with clear progression as the team grows.
Responsibilities
* Owning engagement for Mazlan free‑trial customers within your assigned region
* Managing a portfolio of trial accounts from activation through to conversion
* Delivering structured onboarding sessions, demos, and regular check‑ins
* Understanding customer workflows and tailoring guidance to their specific needs
* Proactively identifying and addressing barriers to adoption, such as confidence, time, or technical questions
* Translating Mazlan’s capabilities into practical, industry‑relevant use cases
* Monitoring trial health and flagging at‑risk accounts early
* Sharing customer feedback and insights with Product, Customer Success, and Commercial teams
Skills and Experience
You don’t need to be an AI expert to succeed in this role — curiosity, strong communication skills, and a genuine interest in helping customers get value from technology are far more important. You’re comfortable working independently, enjoy building relationships, and can balance customer needs with commercial awareness.
* You are highly customer‑focused and enjoy enabling others to succeed with software
* You communicate clearly and confidently with both end users and senior stakeholders
* You learn new tools quickly and can explain them in a clear, accessible way
* You understand the link between customer success, adoption, and business growth
* You are comfortable working in a regional role and building long‑term relationships
* Experience in customer success, onboarding, training, or implementation would be an advantage
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