Join to apply for the Water Quality Officer role at United Utilities
Salary: £33,355
Work Type: Onsite
Job Location: United Utilities, Unit 11, Moss End Business Village, Kendal, LA7 7NU
Role Type: Permanent
Employment Type: Full Time
Working Hours: 37.0 Hours per Week
Benefits
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
* Up to 7.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements
* A comprehensive healthcare plan through our company‑funded scheme
* MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
* Best Doctors
* Salary Finance
* Wealth at Work courses
* Deals and discounts
* EVolve Car Scheme
* Employee Assistance Plan
* Mental health first aiders
* ShareBuy
* MORE Choices flexible benefits
* Enhanced parental leave schemes
Job Purpose
To manage and carry out the process of gathering samples for regulatory and operational purposes including the undertaking of field testing activities in accordance with UKAS accreditation. To carry out all field tests for DWI and EA in compliance for regulation standards. To take samples and conduct field tests in order for the business to provide evidence to external stakeholders and regulators.
Accountabilities & Responsibilities
* To manage planned and reactive work, determine which job allocation takes precedence in liaison with the various internal stakeholders for regulatory, non‑regulatory and adhoc samples.
* To collect water and wastewater samples, following pre‑determined regulatory, quality procedures and instructions and liaise with external stakeholders. Samples are taken from all points from ‘bath to bay’ and ‘source to tap’ to include process samples, compliance samples, environmental samples, mains repairs, customer complaints, incidents and events and any business projects.
* To comply with security protocol and health and safety procedures and processes, risk assess and identify the best procedure to sample where predetermined and quality instructions are not applicable.
* Perform field tests (e.g., pH, taste and odour, free and total chlorines, temperature, regulatory and operational processes). Take chlorine readings from designated meters at all treatment works for calibration and verification purposes.
* Samples taken by Water Quality Officers following pre‑determined quality instructions according to UKAS, DWI, EA and company requirements.
* To create a positive interaction as a customer champion with customers and deliver excellent customer service to reduce complaints.
* Interpret and briefly explain findings of field tests, including visual examination of the water supply, to customers who query the analysis.
* Submit the samples and field data to the laboratory properly matched and linked to the daily sampling schedule via appropriate current processes and technology as required.
* Operate the sampling vehicle safely so that incidents involving driver error are minimized.
* Follow defined analytical quality control instructions to monitor the quality of testing carried out in the field and report exceptional “out of control” results to strict timescales. Verify and maintain equipment to minimize out of control results.
* Assist in the provision of a full 24‑hour per day incidents and emergencies service for sampling and sample transportation to the laboratory.
* Partake in the provision of a weekend and bank holiday sampling service on a contractual basis.
Technical Skills & Experience
* A high degree of social skills for working in a customer‑orientated environment. Experienced in dealing with difficult customers while providing information and advice to customer queries.
* Able to maintain and update UKAS and DWI accreditation standards and practices.
* Able to work on their own initiative and have excellent problem‑solving skills.
* Clean driving licence.
* Basic computer skills for data entry essential.
* Basic knowledge of disinfection principles, water and wastewater treatment.
* Maintain relevant and up‑to‑date continuous professional development (CPD) records to meet the requirements of DWI regulation 16.
* Minimum of NVQ level 2, or 5 GCSEs including Maths, English and Science.
* Team working and communication skills will be an integral requirement for the role.
Additional Information
Contractual overtime and standby once sufficiently trained. Subject to successfully passing taste and odour screening. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick‑start a thriving career here at UU.
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