Job Summary
We are seeking a dedicated and experienced Floor Manager to oversee daily operations in our retail environment. The ideal candidate will possess strong leadership abilities, exceptional customer service skills, and a thorough understanding of retail management practices. As a Floor Manager, you will be responsible for ensuring a positive shopping experience for customers while effectively managing staff and store operations.
Duties
* Supervise daily store operations, ensuring adherence to company policies and procedures.
* Lead and motivate the team to achieve sales targets and provide excellent customer service.
* Conduct employee orientation, training, and development programs to enhance team performance.
* Manage inventory control processes, including ordering, stocking, and merchandising products.
* Oversee cash handling procedures, ensuring accuracy in transactions and compliance with financial protocols.
* Implement effective scheduling and shift management practices to optimize staff coverage.
* Engage in recruiting efforts, including interviewing potential candidates for various positions.
* Maintain effective communication with team members to foster a collaborative work environment.
* Utilize retail math skills for pricing strategies, budgeting, and sales management analysis.
* Handle customer inquiries and resolve issues promptly to ensure satisfaction.
Qualifications
* Proven experience in retail management or as an assistant manager with supervisory responsibilities.
* Strong negotiation skills with the ability to manage vendor relationships effectively.
* Proficiency in POS systems and cash handling procedures.
* Excellent organizational skills with attention to detail in bookkeeping and payroll management.
* Bilingual or multilingual capabilities are a plus for enhancing customer interactions.
* Familiarity with inventory management practices and retail sales strategies.
* Strong leadership qualities with the ability to inspire and guide a diverse team.
* Effective time management skills to prioritize tasks in a fast-paced environment.
* Exceptional communication skills, both verbal and written, including phone etiquette.
* Knowledge of marketing techniques relevant to retail environments is advantageous. Join our team as a Floor Manager where you can make an impact through leadership while fostering an engaging shopping experience for our customers
Job Types: Full-time, Permanent
Pay: £42,000.00-£45,000.00 per year
Benefits:
* Company pension
Experience:
* Retail management: 2 years (required)
Work Location: In person