Salary: £40,567 - 40,567 per year Requirements: Active SC Clearance Manual Driving License Basic IT knowledge Great customer-facing skills Organized ServiceNow knowledge (ideal, not essential) Responsibilities: Manage ticket queue assigned to their Hub and surrounding spokes Ensure appropriate updates and call management to maintain service levels as per contract Manage Hub stock including asset management of kit in/out Perform disposals management that go through their Hub as per contract Triage and perform hardware repairs of in-warranty kit Liaise with vendors for parts and returns as per contract Replenish lockers where appropriate as per contract Highlight potential service issues and improvements to Team Leader Follow agreed processes and procedures from the Authority or the company Technologies: Hardware ServiceNow More: We are a leading IT service provider based in High Wycombe, dedicated to delivering exceptional IT solutions. We offer a collaborative and dynamic work environment, where employee development is a priority. This role requires a high degree of mobility, as 90% involves traveling around the area in a hub/spoke model to distribute end user devices and peripherals. This position operates under an umbrella contract and is categorized as Inside IR35. last updated 5 week of 2026