Resident Liaison Officer
192685_1776418050 Posted: 17/04/2026
Resident Liaison Officer (RLO)
Dartford (Office-based with site visits)
Ongoing Temporary (Temp to Perm Potential)
£19.92per hour umbrella
Overview:
We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Dartford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent.
Key Responsibilities:
1. Act as the primary point of contact for residents during kitchen and bathroom works
2. Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery
3. Conduct pre-start visits to explain works, timelines, and address any concerns
4. Manage resident expectations and handle queries or complaints in a professional and timely manner
5. Provide regular updates to residents regarding progress, delays, or changes
6. Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works
7. Maintain accurate records of resident interactions and project updates
8. Support vulnerable residents and ensure any specific needs are identified and addressed
9. Ensure high levels of customer satisfaction are achieved at all times
Requirements:
10. Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects
11. Strong communication and interpersonal skills
12. Ability to manage difficult situations and resolve complaints effectively
13. Highly organised with good administrative skills
14. Full UK driving licence and access to own vehicle (essential)
15. Ability to travel between sites as required
Desirable:
16. Experience working within social housing or planned maintenance environments
17. Knowledge of health and safety practices within construction