Competences Required: Knowledge and experience of GP practice, in particular reception Organisational skills Motivational approach to team leadership Ability to work under pressure Ability to delegate as appropriate Confident and mature outlook Ability to work on own initiative Good communication, written and oral, presentation skills Attention to detail IT and keyboard skills Ability to follow and give instructions carefully Courteous and efficient reception skills Understanding of the need to maintain absolute confidentiality Clear understanding of the importance of health and safety in the workplace Flexibility Adaptability Calm and reassuring manner Ability to defuse potentially difficult situations encountered by the practice team Pro-active support of other team members as appropriate, to ensure the smooth running of reception Daily Contacts: Partners and other staff Patients and their representatives Health Visitors, Community Nurses and other attached staff Primary Care Trust and Hospital Trust staff Staff from Social Services Insurance companies and solicitors Suppliers Health & Safety: The post holder will be expected to promote the safety and well being of staff and patients, as defined in the practice Health and Safety Policy, and will report any untoward occurrences or concerns. The post holder will ensure that patients, other staff and members of the public are not put at risk by any omission or action on their part. Confidentiality: In the course of performing these duties the post holder will have access to confidential material about patients, staff and the practice as a business organisation. All such information is to be treated as confidential.
On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient. Breach of this confidence may result in dismissal. General: The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties appropriate to the role. The Senior Partner/Practice & Business Manager/Operations Manager reserves the right to amend this job description in consultation with the post holder.