We have an immediate opening for a Desktop Support Analyst to join our Field Services Team within our Southampton office. The role is 100% site based. Suitableapplicants should have previous experience providing 2nd line IT support within a professional services business, with strong foundation skills across the End-User Computer environment.
The successful applicant will be supporting approximately 600 users across 5 locations within a Windows and MS Office environment, as well as providing support to the IT project teams. You will share problem resolution and ideas for colleagues in your office with the support of a team of Field Service agents in each of our other offices, and contribute to a central knowledge base and best practice processes. The role reports to the IT Field Services Team Leader.
An eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism, although you will need to demonstrate a good breadth of experience in providing IT technical support.
Given the nature of the role we do require attendance in our Southampton office (Chandler's Ford) from Monday to Friday. Occasional travel to our other offices may be required on a project by project basis.
Typical Workload
1. Responsibility for IT Service Desk tickets (Incidents, Problems, Service requests)
2. Support for key business applications including ...