Company Overview
Aysgarth Fall Hotel is dedicated to providing exceptional hospitality services, ensuring every guest enjoys a memorable stay. Our commitment to excellence and customer satisfaction drives our operations.
Summary
We are seeking a Front Desk Receptionist to join our team at Aysgarth Fall Hotel in the heart of our bustling location. This role is vital in creating a welcoming environment for our guests and supporting the smooth operation of our front desk services.
Responsibilities
Greet and assist guests upon arrival, ensuring a warm welcome.
* Manage front desk operations, including check-in and check-out processes.
* Handle multi-line phone systems to respond to inquiries and reservations.
* Maintain accurate records of guest information and bookings.
* Provide exceptional customer service, addressing guest needs and concerns promptly.
* Collaborate with other hotel departments to enhance guest experiences.
* Assist with administrative tasks, including filing and data entry as needed.
* Uphold hotel policies and procedures while maintaining a professional demeanor.
* Qualifications
Proven experience in a front desk or customer service role within the hospitality industry.
* Strong communication skills with proficiency in handling multi-line phone systems.
* Bilingual abilities are a plus for enhancing guest interactions.
* Proficient in Microsoft Office and general computer skills.
* Excellent organizational skills with attention to detail.
* Ability to manage time effectively in a fast-paced environment.
* Previous office management or clerical experience is preferred.
Staff benefits
* Extra Holidays: After 5 years of service.
* Birthday Leave: Employees are entitled to take their birthday off.
* Friends and Family Discount: Employees can enjoy discounted stays with us.
* Dining Discount: Employees receive 25% off food and drink when dining with us. (T&C's apply)
* Referral Bonus: Employees who refer a friend that is hired will receive a bonus after the new hire successfully completes their probation period.
* Uniform: Staff uniforms with logo's on will be provided
* Learning and Development: Employees will have access to various training and professional development opportunities within the business.
* Gratuities: Employees may retain all gratuities received during their shifts at the end of the month
If you have a passion for hospitality and love creating memorable experiences for guests, we invite you to apply today and become part of our dedicated team at Aysgarth Fall Hotel
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Expected hours: No less than 20 per week
Work Location: In person