Join to apply for the Domestic Abuse Caseworker role at Cats Protection
Team: Lifeline
Location: Hybrid, covering the East Anglia and some areas of the South East region with frequent travel
Work pattern: 35 hours per week, Monday to Friday, 9am - 5pm
Salary: Up to £27,466.16 per year
Contract: Permanent
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a basic DBS check.
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities
* Assessing referrals and admitting cats onto the service
* Providing pet advice and support to our volunteer foster carers
* Working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
* Extensive communication via phone, email and in person, as well as daily admin and extensive driving
About the Lifeline team
* Lifeline is a pet fostering service for anyone fleeing domestic abuse
* The majority of our referrals come from women fleeing domestic abuse via women-only services.
* The service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
* Our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers
Qualifications
* Good all‑round experience of performing administrative duties in a busy service
* Previous professional experience giving pet care advice
* Previous experience in a public facing role
* An understanding of the problems experienced by families fleeing domestic abuse with pets
* A confident self‑starter who has had experience of working with volunteers and home visiting
* A full, manual UK driving license and comfortable driving a van
* Experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice
Benefits
* Range of health benefits
* 26 days’ annual leave plus bank holidays, increasing with length of service
* Salary Finance, which empowers you to take control of your financial wellbeing
* And Much More, which you can learn about here
Application process
* Application closing date: 28 December 2025
* Interview dates: 05 and 06 January 2026
* Please note, we do not accept applications or speculative CVs from agencies.
* Please apply early; applications may close before the deadline and we will not respond to applications received after the closing date.
* If successful, your recruitment journey will include an anonymous application form, virtual interview and written exercise on Microsoft Teams.
* We will inform you of any relevant changes to the process.
* Email: recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
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