Visitor Experience Officer – Part Time
Location: Newport Wetlands
Contract: Permanent
Hours: Part Time, 30 hours per week
Salary: £25,847.00 - £27,594.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Newport Wetlands reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.
Newport Wetlands is a special area for wildlife, lying between the Severn estuary and the river Usk. It is one of the most important areas of wetland habitat in Wales, providing a haven for wildlife on the edge of the city and is a popular visitor attraction. The RSPB manage the visitor facilities which includes the café with lovely reserve views.
You will be working with the Visitor Experience Manager and volunteers to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.
The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from you!
Essential skills, knowledge and experience:
* Computer literate to include professional use of social media to adhere to brand requirements.
* Working knowledge of visitor engagement techniques.
* Excellent verbal and written communication skills.
* Ability to plan and prioritise workloads.
* A team player who can motivate and inspire people.
* Problem solving skills and ability to work on own initiative.
* Ability to manage and respond to customer needs and feedback.
* Ability to maximise opportunities for visitor engagement and income generation.
* Able to build and maintain strong working relationships.
Desirable skills, knowledge and experience:
* Experience of managing and delivering against targets and KPI’s.
* Experience of analysing and interpreting data in a visitor experience environment.
* Successful experience of managing or supporting a team of staff and/or volunteers.
* Having contributed to a successful visitor project or visitor attraction.
* Tourism or leisure related qualification, ideally at HND level or equivalent.
* Working knowledge of Equal Opportunities and Diversity.
* Health & Safety in the workplace.
Closing date: 23:59, Tue, 30th Sep 2025
Interviews from Friday 10 October.
Apply HERE
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