You will be joining a global manufacturing organisation operating across multiple international markets. The business is highly customer-focused, with a strong emphasis on delivering seamless digital experiences and continuous improvement across the customer journey. As part of a central Customer Experience function, you’ll work within a collaborative and forward-thinking environment that prioritises innovation, data-driven decision-making, and digital transformation at scale.
About the Role
As a Digital Optimisation Manager, you will lead the global optimisation development capability, driving improvements in digital performance through A/B testing and experimentation.
Responsibilities
- You will be responsible for managing relationships with optimisation platforms.
- Enabling business units to scale their experimentation programmes.
- Working closely with stakeholders across multiple markets.
- Leading test ideation.
- Ensuring consistent governance across all testing activity.
- Managing and developing a team of optimisation specialists.
- Acting as a subject matter expert in conversion optimisation and digital customer journeys.
Required Skills
- Proven experience in digital optimisation, CRO, or experimentation-led roles.
- Strong knowledge of A/B testing tools (e.g. Optimizely or similar platforms).
- Experience building and prioritising digital roadmaps focused on customer experience.
- The ability to influence senior stakeholders and collaborate across markets.
- Previous team management or leadership experience.
- Experience in a customer-centric or e-commerce environment.
- A passion for experimentation and continuous improvement will be highly beneficial.
Preferred Skills
Experience in a customer-centric or e-commerce environment and a passion for experimentation and continuous improvement will be highly beneficial.
Pay range and compensation package
- Up to 65K + 20% bonus
- A flexible hyrbrid working environment
- Access to leading optimisation and experimentation tools
- Ongoing learning and development within a progressive, digital-first organisation
- Subsidised onsite canteen
- Free shuttle bus to the station during winter months
Equal Opportunity Statement
We are committed to diversity and inclusivity.
